Policy

Policy:

- A guide that establishes parameters for decision making.
- Its provide guideline to channel a manager’s thinking in a specific direction.
- Policy establishes parameter for the decision maker rather than specifically stating what should or what should not be done.
- Policies typically contain ambiguous term that leaves interpretation up to the decision maker.
- Or instance, each of the following is a policy statement.

“The customer shall always be satisfied”

“We promote from within, whenever possible”

- Policy can be defined in many different ways but it is more than simply a statement of belief, its major purpose is to guide action.
- Policy is not a goal or aim.
- Policy provides guideline for the preparation of rules and procedure.

“A plan of action adopted by an individual or social group.”

“A definite course of action selected by government, institutions, group or individual from among alternative and in the light of given conditions to guide and usually to determine present and future decision.